02How it works
You don’t need to know exactly what you need.
Just tell us what you’re trying to accomplish.
ProcessSeven steps
Use a simple request form and describe the job in your own words.
Example
“I found an abandoned-looking house in my town and I’m curious about its history. Can you find out who owned it and what it was used for?”
Another example
“I have hundreds of family photos and documents. I need help figuring out how to organize them.”
Another example
“I have a bunch of notes about my grandmother and want to turn them into a timeline.”
Messy is fine. That’s what we’re here for.
We reply to every request within one business day. Then we’ll determine:
If the job isn’t something we can honestly take on, we’ll say so.
Before work begins, you’ll see exactly what you’re agreeing to.
You approve the scope. I never touch the money — when your request matches an Ilander, they send you their own payment link and you pay them directly. I only make the introduction.
Once you approve the scope, the Ilander whose skills fit the job sends you their own payment link. You pay them directly by card. The desk never touches the money. Work starts when it clears.
The completed work is reviewed against the agreed scope.
The agreed deliverables are sent to you.
GuidanceThe request itself
Whatever you know.
You can include
You don’t need to choose an Ilander.
You bring the problem. We figure out who should work on it.
Request status
Every request moves through the same seven statuses, in order. You always know which one you’re in.
We’ve received your request. We reply within one business day.
We’re determining what the job requires.
Your deliverables, boundaries, price, and timeline have been defined.
You review and approve the scope.
You pay the Ilander directly through their own payment link — the desk never touches the money. Work starts when it clears.
The completed work is being checked against the agreed scope.
Your finished work is ready.
Delivered